Privacy Policy

1. Introduction

Ceiver (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ( www.ceiver.in ) and engage with our services. This policy complies with the UK General Data Protection Regulation (UK GDPR), EU GDPR, and EMEA data protection laws.

2. Data We Collect

We collect the following types of data :
  • Personal Information : Name, email address, phone number, job title, company name.
  • Technical Data : IP address, browser type, device information, operating system.
  • Usage Data : Website interaction data, cookies, analytics data.
  • Communication Data : Any information provided when contacting us, such as queries and feedback.

3. Legal Basis for Processing

We process your data based on:
  • Consent (where required, e.g., marketing emails).
  • Contractual necessity (to fulfill our obligations when providing services).
  • Legal obligations (compliance with applicable laws and regulations).
  • Legitimate interests (such as improving services and security).

4. How We Use Your Data

We use your personal data for :
  • Providing and managing our services (Anaplan, Pigment consulting, etc.).
  • Enhancing website functionality and user experience.
  • Responding to inquiries and customer support requests.
  • Sending marketing communications (only with your consent).
  • Ensuring compliance with legal obligations.
  • Analyzing website traffic through cookies and analytics.

5. Data Sharing & Third Parties

We do not sell or rent your data. However, we may share it with :
  • Service providers (e.g., hosting, analytics, payment processors) under strict confidentiality agreements.
  • Legal authorities (if required by law or legal processes).
  • Business partners (only if necessary for service delivery and with appropriate safeguards).

6. International Data Transfers

If we transfer your data outside the UK or EEA, we ensure :
  • Adequacy decisions (if the receiving country is deemed to provide adequate protection by the UK or EU authorities).
  • Standard Contractual Clauses (SCCs) for legally binding agreements with third parties.
  • Additional safeguards such as encryption and strict access controls.

7 . Data Retention

We retain personal data only as long as necessary :
  • User inquiries : Up to 12 months after resolution.
  • Service-related data : Up to 5 years after service termination.
  • Legal requirements: As mandated by applicable laws.
Once data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Under the UK GDPR and EU GDPR, you have the right to :
  • Access your data and request a copy.
  • Correct inaccurate or incomplete data.
  • Request deletion (except when required by law).
  • Restrict processing under certain circumstances.
  • Object to processing (especially for marketing purposes).
  • Data portability (receive your data in a structured, electronic format).
To exercise your rights, email us at [Insert Contact Email] .

9. Security Measures

We implement :
  • Encryption and secure data storage.
  • Access controls and authentication.
  • Regular security audits and monitoring.

10 . Cookies & Tracking Technologies

We use cookies to enhance user experience. You can manage cookie preferences via browser settings. For more details, visit our Cookie Policy https://www.ceiver.in/privacy-policy/.

11 . Data Breach Notification

In case of a data breach, we will :
  • Notify affected individuals if their rights are at risk.
  • Inform regulatory authorities within 72 hours as required under GDPR.
  • Take immediate steps to mitigate risks.

12 . Children's Data

Our services are not intended for individuals under 16 years (or 13 in the UK). We do not knowingly collect children’s data without parental consent.

13 . Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website with the last updated date clearly stated.

14. Contact Us

For any privacy-related concerns or requests, please contact us :
Ceiver
128 CITY ROAD, LONDON, UNITED KINGDOM, EC1V 2NX
Email : one@ceiver.in
Phone : +44 74539 48215